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We were engaged by a client to reassess a portfolio of written-off debt recovery cases. These cold cases involved debtors who had either become untraceable or declared an inability to satisfy their outstanding financial balances. The cases had come to a halt and for many of these cases they exceeded 36 months in age.
Despite being previously referred to both legal practitioners and debt collection agencies, there had been no resolution achieved. The client wanted to explore the options of how else to recover the debt from the collection of debtors.
At Justice Served, our tailored and practical approach involved going direct to each debtor. This personal approach allowed us to understand the financial situation of the debtors. From here we engaged with each debtor to establish suitable revised payment arrangements for their debts.
In certain instances, we worked collaboratively with our client on repayment plans. This allowed us to negotiate entirely new repayment terms, allowing for sustainable repayments from debtors.
Our approach to this case produced measurable success. Through persistent negotiation and strategic patience, we successfully implemented modified payment schedules with 80% of the debtors. This resulted in subsequently managing the ongoing collection process on a weekly and monthly basis.
Our proactive approach significantly reduced the administrative burden on our client. The client expressed great satisfaction as these time-intensive matters were effectively resolved, allowing them to focus on core business operations.
At Justice Served, our tailored and practical approach involved going direct to each debtor. This personal approach allowed us to understand the financial situation of the debtors. From here we engaged with each debtor to establish suitable revised payment arrangements for their debts.
In certain instances, we worked collaboratively with our client on repayment plans. This allowed us to negotiate entirely new repayment terms, allowing for sustainable repayments from debtors.
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